Shipping & Returns

SHIPPING

Made Just for You

All HoopLove products are made to order. Once you place an order, it goes into production before it ships. This allows us to reduce waste and create each piece with care.

Processing Time

Orders typically take 2–5 business days to be produced before shipping.
During high-volume seasons, production times may be slightly longer.

Shipping Time

Shipping times vary depending on your location:

  • United States: 3–7 business days

    • International: 7–21 business days

Shipping times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

Tracking

Once your order ships, you will receive a tracking number via email.

Multiple Shipments

Because we work with fulfillment partners, items in the same order may ship separately.

RETURNS

Because each item is made to order,
we do not offer returns or exchanges for:

  • Incorrect size selection

  • Buyer’s remorse

  • Change of mind

We encourage you to review sizing charts carefully before placing your order.

Damaged or Incorrect Items

If your item arrives:

  • Damaged

  • Defective

  • Mislabeled

  • Incorrect

Please contact us within 30 days of delivery at info@hooplove.net with:

  • Your order number

  • A description of the issue

  • Clear photos of the item

If the issue is confirmed, we will gladly send a replacement at no additional cost.

Lost Packages

If your tracking shows delivered but you did not receive your package:

  • Please contact the shipping carrier first.

  • If you still need assistance, reach out to us and we’ll do our best to help.

We are not responsible for incorrect addresses provided at checkout.

Wrong Address Provided

If you entered the wrong address:

  • Contact us immediately.

  • If the order has not yet gone into production, we may be able to update it.

  • If it has already shipped, we cannot guarantee changes.

QUESTIONS?

If you have any questions about your order, feel free to reach out.

CONTACT US

We appreciate your support and your love for the game.